Amazon is stepping up its automation game with a new suite of AI-driven tools and robotic systems designed to make deliveries faster and warehouses more efficient.
The initiative reflects Amazon's growing focus on integrating automation across its operations, amid reports that the company aims to replace a significant portion of its human workforce with robotic systems in the coming years.
The latest lineup includes advanced robots that speed up package sorting, AI-enabled smart glasses for drivers that provide navigation and package recognition, and an intelligent assistant for managers that predicts and prevents warehouse slowdowns.
According to a report by The Wall Street Journal, the introduction of these technologies' underscores CEO Andy Jassy's broader vision of embedding AI across Amazon's logistics network, transforming how work is carried out on the warehouse floor and setting the stage for a new era of automated operations.
READ: Amazon may use robots to replace over 500,000 workers, leaked documents reveal (
Amazon's latest innovations target critical points in its fulfillment and delivery process. One highlight is Blue Jay, a robotic arm engineered to accelerate package sorting. Currently being tested at a South Carolina facility, the company plans to deploy it across same-day delivery centers to enhance speed and cut operational costs.
Amazon is also testing Eluna, an AI-powered assistant designed to optimize workforce allocation. The system helps managers prevent slowdowns by responding to complex questions like, "Where should we shift people to avoid a bottleneck?" The company plans to begin pilot testing the tool at one of its warehouses in Tennessee.
It's not just warehouse employees benefiting from Amazon's AI upgrades. The company is also introducing smart glasses for delivery drivers, designed to keep their hands free while handling packages. The wearable tech enables drivers to lift and carry boxes safely, reducing the risk of injury, and eliminates the need to use a phone for tasks like photographing packages at delivery points.
READ: Amazon to resume drone deliveries after Arizona crash (
"They don't need to look at a phone, enter information into a phone," said Beryl Tomay, vice president of transportation at Amazon, as quoted by FOXBusiness. "They can focus on their surroundings instead, and it enhances their safety as well. So, just to make it a little bit more real, when a driver parks their vehicle, they can just go in the back, glance around, and the glasses will tell them which specific packages to pick up."
Amazon clarified that the smart glasses do not record or monitor drivers' actions. The company has already conducted pilot programs for the device, which reportedly received encouraging feedback from participants.
"We've tested this with hundreds of drivers over the past few months, and the feedback has been that they love it. It enhances their safety because they can focus on their surroundings," said Tomay.
Amazon is also moving toward an all-electric delivery fleet, with plans to deploy 100,000 electric vehicles by 2030. The initiative aligns with the company's broader sustainability goals, reflecting its commitment to safer, cleaner, and more environmentally responsible operations.