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Wiltshire care home celebrates first-ever Good rating


Wiltshire care home celebrates first-ever Good rating

A Wiltshire care home has achieved a 'Good' rating from the Care Quality Commission for the first time in 12 years.

Brunel House in Corsham was inspected in October and found to have made significant improvements in care standards, governance, and staff training after a change in management that began in January.

The home, which provides nursing and personal care for adults over 65 and includes a dementia-specialist unit, had 57 residents at the time of inspection.

Xam, the house manager, said: "After nearly 13 years, we are proud to share that Brunel House has finally achieved an Overall Good rating - a milestone that means a great deal to our residents, families, and staff.

"The new leadership team has worked tirelessly to improve standards, strengthen care delivery, and foster a culture of excellence throughout the home.

"When the CQC came in, we were ready -- calm, confident, and united as a team. I honestly couldn't be prouder of what we've achieved.

"The moment we heard the outcome, there was such joy across the home. Staff were smiling, some even had tears in their eyes."

The CQC used a new hybrid inspection model during its visit, involving seven inspectors over two days.

The home received its final report within just two weeks.

The report noted that previous concerns about early-morning care and management were unsubstantiated.

Inspectors noted improvements in risk management, care planning, and incident reporting.

Daytime staffing levels were considered sufficient, though night staffing was still under review.

The report highlighted effective governance systems, improved electronic care plans, and positive links with healthcare professionals.

The environment required some maintenance, but action was already underway at the time of inspection.

The report also included positive feedback from residents who praised the level of care they received.

Xam said: "When I started as Manager in February 2025, I had one clear goal - to bring Brunel House out of Requires Improvement and achieve Good.

"It's been a long journey, but with the right support, the right people, and a shared belief that we could do it - we did.

"This result means so much because it's not just a rating; it's proof of how far we've come.

"It's the first time in Brunel House's history that we've achieved this, and I'm beyond proud of every single person who made it happen.

"It's given everyone a huge confidence boost and a well-deserved reminder that they're doing a brilliant job."

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